Welcome to Australian Sports Marketing (ASM). Please carefully read the following terms and conditions that govern your purchase of event tickets and travel packages. By proceeding with your booking, you agree to comply with these terms & conditions.
Ticket Policy:
- All ticket sales are final and non-refundable unless otherwise specified in the event details. (Please refer to our cancellation policy).
- The advertising of tickets for resale on the Internet or any other platform, as well as their resale, exchange for a fee or reward, or any other commercial transactions, is strictly prohibited. If a ticket has been subject to such actions in violation of this condition, the bearer of the ticket may be denied admission.
- Under no circumstances are we obligated to issue a replacement ticket, including but not limited to instances of loss or theft. Should a ticket be lost, stolen, or misplaced before or during an event, and if a replacement is possible, a fee of $100 per person per ticket will be charged. This fee is in addition to any charges imposed by service providers.
Promotional Policy: Tickets must not be purchased with the intent to be used as promotional giveaways, and they must not be on-sold. Any violation of this policy may result in the cancellation of tickets and packages without a refund.
Payment Policy: ASM cannot release any event tickets or packages until full payment has been received. Payments should be made in accordance with the payment instructions provided at the time of booking, where we require a 30% deposit upon booking, which in some cases are non-refundable. Please note that we may not hold any services for you until we receive payment of your deposit, meaning that services may become unavailable or prices may increase, in which case you will be responsible for paying the increased price, and we will not be responsible if services become unavailable.
Payment options include cash, cheque, electronic funds transfer (EFT), and credit card. Please note that for credit card transactions, additional merchant fees will be incurred and added to the total amount.
Cancellation Policy: Cancellation and reductions in ticket and package numbers will incur the following fees:
- 91 Days prior to the event: No Fee
- 61 – 90 Days prior to the event: 30% Cancellation Fee
- 31 – 60 Days Prior to the event: 60% Cancellation Fee
- 30 Days prior to the event: 100% Cancellation Fee
- Non Refundable Events: We will advise you upon booking if the event is non-refundable. Full Payment may be required.
Any cancellation or reduction must be communicated in writing to asm@austsportsgroup.com.au.
Travel Arrangements: For travel packages, additional terms and conditions may apply, including those imposed by airlines, hotels, and transportation providers. It is the responsibility of the traveller to be aware of and comply with these terms.
Refund Policy: Refunds for cancellations will be processed within 30 days from the date of the cancellation request. Refunds will be made to the original payment method or held as a credit towards any future bookings.
GST:Unless stated to be otherwise, charges referred to for use of any services or purchase of any product provided by Australian Sports Marketing Pty Ltd are GST inclusive. Australian Sports Marketing Pty Ltd will issue a Tax Invoice for all purchases. GST means the Australian goods and services tax charged under A New Tax System (Goods and Services Tax) Act 1999 (the “Act”). Tax invoice means tax invoice as defined by the Act.
Event Changes and Postponements: ASM reserves the right to make changes to the event schedule, venue, or program. In the case of event postponement, your booking will be automatically transferred to the rescheduled date. If you are unable to attend the rescheduled date, please contact asm@austsportsgroup.com.au for further assistance.
Force Majeure: ASM shall not be liable for any failure or delay in performance due to events beyond its control, including but not limited to acts of God, government restrictions, natural disasters, or other unforeseen circumstances. We will use reasonable endeavours to recover payments from third parties attributable to your booking, but we make no guarantee that we will be able to recover these payments either partially or at all.
Indemnification: By attending the event or using ASM’s services, you agree to indemnify and hold harmless ASM, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, losses, damages, liabilities, and expenses arising out of your use of our services or attendance at the event.
Passports & Visas: A valid passport and any essential visas for your journey are mandatory requirements. It is your sole responsibility to confirm that you possess the requisite documentation to adhere to the laws and regulations of the countries scheduled for visitation.
Client Names: For security reasons, airlines and our overseas suppliers require names to be given exactly as stated in your passport. If you do not advise the correct information and we have to re-issue airline tickets or other documentation, then you will be responsible for any fees charged (such as airline cancellation charges or re-issue fees) in addition to our own reasonable administration fees.
Travel Insurance:We strongly encourage that you are adequately insured for the duration of your trip.
We recommend comprehensive travel insurance to cover cancellation, medical requirements, luggage, repatriations and additional expenses. Travel insurance can be booked through us or directly with your preferred travel insurer. The choice of insurer is yours. We strongly suggest you purchase insurance at the time you pay your deposit. This is because cancellation fees and charges are payable from that time.
Please note that we do not maintain any insurance policy for event cancellations. It is your responsibility to procure a comprehensive travel insurance policy that covers such potential cancellations.
We take no responsibility for the outcome of any travel insurance claim.
Dietary Requirements: Special dietary requests are required to be notified to us at the time of booking. Although we will use reasonable endeavours to accommodate requests, we cannot guarantee requests will be met by suppliers. It is your responsibility to check that meals and beverages do not contain any allergens. We expressly disclaim any liability for meals or beverages that contain allergens.
Complaints: Should any issues arise with any aspect of your travel arrangements, it is imperative that you promptly inform us, our representative, or our local supplier. Timely communication is essential to afford us or our suppliers the opportunity to address and rectify the situation on-site.
Accuracy of Information:All material on Australian Sports Marketing Pty Ltd is provided in good faith. It is derived from sources believed to be accurate and current as at the date of publication. Your use of Australian Sports Marketing Pty Ltd is at your sole risk. Access to Australian Sports Marketing Pty Ltd is provided on an ‘as available’ basis. Neither Australian Sports Marketing Pty Ltd its related bodies corporate nor its or their directors or employees make any representation or warranty that (i) any material on Australian Sports Marketing Pty Ltd will be reliable, accurate or complete (nor do they accept any responsibility arising in any way for errors in, or omissions from that material); or (ii) your access to Australian Sports Marketing Pty Ltd will be uninterrupted, timely or secure. Australian Sports Marketing Pty Ltd will not be liable for loss resulting from any action or decision by you in reliance on the information on Australian Sports Marketing Pty Ltd, nor any interruption, delay in operation or transmission, virus, communications failure, Internet access difficulties, or malfunction in equipment or software.
All material on Australian Sports Marketing Pty Ltd is provided in good faith. It is derived from sources believed to be accurate and current as at the date of publication. Your use of Australian Sports Marketing Pty Ltd is at your sole risk. Access to Australian Sports Marketing Pty Ltd is provided on an ‘as available’ basis. Neither Australian Sports Marketing Pty Ltd its related bodies corporate nor its or their directors or employees make any representation or warranty that (i) any material on Australian Sports Marketing Pty Ltd will be reliable, accurate or complete (nor do they accept any responsibility arising in any way for errors in, or omissions from that material); or (ii) your access to Australian Sports Marketing Pty Ltd will be uninterrupted, timely or secure. Australian Sports Marketing Pty Ltd will not be liable for loss resulting from any action or decision by you in reliance on the information on Australian Sports Marketing Pty Ltd, nor any interruption, delay in operation or transmission, virus, communications failure, Internet access difficulties, or malfunction in equipment or software.
Limitation of Liability:The Trade Practices Act and similar state and territory Legislation in Australia may confer rights and remedies on you in relation to the provision by Australian Sports Marketing Pty Ltd of goods or services on the web site which cannot be excluded, restricted or modified (“Non-excludable Rights”). Australian Sports Marketing Pty Ltd does not exclude any Non-excludable Rights but does exclude all other conditions and warranties implied by custom, law or statute.
Except as provided for by the Non-excludable Rights: a) all Content is provided “as is” and without warranties of any kind, either express or implied, b) Australian Sports Marketing Pty Ltd and its suppliers expressly disclaim all warranties of any kind, including but not limited to implied warranties of merchantability and fitness for a particular purpose, c) Australian Sports Marketing Pty Ltd does not warrant that the functions contained in any Content or any Communications Facility or your access to the web site will be uninterrupted or error-free, that any defects will be corrected or that the web site or the server which stores and transmits Content to you are free of viruses or any other harmful components, d) Australian Sports Marketing Pty Ltd does not warrant or make any representation regarding your access to, or the results of your access to, the web site (including any related or linked web sites) or any Content in terms of correctness, accuracy, timeliness, completeness, reliability or otherwise, and e) you (and not Australian Sports Marketing Pty Ltd) assume the entire cost of any necessary verification, maintenance, repair and/or correction of any relevant Content.
Under no circumstances (including but not limited to any act or omission on the part of Australian Sports Marketing Pty Ltd) will Australian Sports Marketing Pty Ltd or its affiliates be liable for any indirect, incidental, special and/or consequential damages or loss of profits whatsoever which result from any use or access of, or any inability to use or access, the web site or any Content. You expressly acknowledge and agree that Australian Sports Marketing Pty Ltd does not exert control over users of the web site (including individuals referred to on the web site as guests and experts) and is not liable either for their opinions or their behaviour, including any information and/or advice and any defamatory statements or offensive conduct.
To the fullest extent permitted by law, Australian Sports Marketing Pty Ltd‘s liability for breach of any implied warranty or condition which cannot be excluded is limited at the option of Australian Sports Marketing Pty Ltd to the following:
in the case of services supplied or offered by Australian Sports Marketing Pty Ltd, (a) the supply of the services again, or (b) the payment of the cost of having services supplied again; and
in the case of goods supplied or offered by Australian Sports Marketing Pty Ltd, (c) the replacement of the goods or the supply of equivalent goods, (d) the repair of such goods, (e) the payment of the cost of replacing the goods or acquiring equivalent goods, or (f) the payment of the cost of having the goods repaired.
Trademarks:The Australian Sports Marketing Pty Ltd logo and the logos of the Australian Sports Marketing Pty Ltd products are registered trademarks of Australian Sports Marketing Pty Ltd or its related companies. Other trademarks may be displayed on Australian Sports Marketing Pty Ltd from time to time. These may belong to third parties. Nothing displayed on Australian Sports Marketing Pty Ltd should be construed as granting any licence or right of use of any logo or trademark displayed on a web site, without the express written permission of the relevant owner.
Third Party Links & Advertising:Hyperlinks and pointers to web sites operated by third parties will appear on Australian Sports Marketing Pty Ltd from time to time. These web sites do not form part of Australian Sports Marketing Pty Ltd and are not under the control of Australian Sports Marketing Pty Ltd or its related bodies corporate and neither Australian Sports Marketing Pty Ltd nor its related companies have any responsibility for the contents of any such hyperlink or linked web site. If you link to any such web sites you leave Australian Sports Marketing Pty Ltd and do so entirely at your own risk.
Australian Sports Marketing Pty Ltd displays third party advertisements, which may or may not contain hyperlinks or referral buttons to web sites operated by third parties. The display of such advertising does not in any way imply a recommendation or endorsement by Australian Sports Marketing Pty Ltd or its related companies of the relevant advertiser, its products or services or any such linked web site.
If you contact a third party using functionality provided on Australian Sports Marketing Pty Ltd, including via email, Australian Sports Marketing Pty Ltd accepts no responsibility for any actions taken by that third party in response to your communication or for any transactions entered into between you and the relevant third party.
Thank you for choosing ASM. We look forward to providing you with an unforgettable sports, events and travel experience!